At DigitalsoftPro, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

When Do You Qualify For Refunds?

When you file a complaint to DigitalsoftPro, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. A refund is only made in extreme circumstances when nothing good can be done to solve the issue.

While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, a refund may apply*

Upon completion of the 7-day review period, the balance payment is immediately due and liable to be paid by the client.

• Development/Post-sales operations has not yet started
• The issues with the project are beyond the scope of rectification/resolution/fixing
• You have not violated our payment terms
• You have not used any information for monetary/business benefits (gained during association)
• The reasons you made are valid/rational/realistic enough to qualify for refund trial
• Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing
• You have presented all the proofs and evidence surfacing your refund claim
• The claim does not arise from any billing dispute coming from your bank or payment vendor
• The Client (DigitalSoftPro) may cancel an Our Services within 48 hours of staring and request a refund. The refund will be issued, minus a 15% cancellation fee according to plan they choose.
• Once we receive your request of returning back the access of a service (Deactivation of a service), we will inspect it and notify you that we have received your request and we will immediately notify you on the status of your refund after inspecting the request.
• If your return is approved, we will initiate a refund to your bank account (or original method of payment) within 48 days.

Kindly Note : if you are using any third party services on Class On App like Payment Gateways,Firebase charges SMS or Voice Calls etc, their joining, processing or any other charges on their end will not be refunded in any case.